![]() ![]() You can then choose if you’d like to call Support or chat with Support. If you’d like to reopen a previous conversation, you can do so by tapping one of the Recent Messages.įor any issues with in-progress orders, tap Live Delivery. To start a new request, tap General Support and then select the nature of your question in the next screen. If you have access to multiple stores, be sure to select the right store from the dropdown. How do I submit a Support case through the Business Manager App?įind the Support icon on the bottom navigation. If you are calling during peak meal hours, we suggest contacting Support via email or the Merchant Portal, or you can contact your Merchant Experience Partner if you have a non-urgent/live issue. Keep in mind that call wait times can be long. You will then be prompted to choose a number based on your issue:Ĭlearly provide key issue information such as: ![]() Store Management: Questions related to using the Merchant Portal and making menu updates, or issues surrounding Tablet, Printer and Point of Sale (POS)ģ. General Account Issues: Issues related to managing your account such as store status or reactivation requests Live Order Dasher issues: Questions or concerns related to Dashers on live orders, such as food not being delivered or Dasher behaviour ![]() Live Orders: Questions or concerns related to fulfilling live orders, such as making status updates, modifying/cancelling a live order or reporting an item as unavailable In this course, you’ll learn:īy following these guidelines, DoorDash can help you resolve any issue you may have. Get answers to your pressing questions and issues through DoorDash Merchant Support. If you have any concern, please contact DoorDash at the number listed below. As a best practice, never give out login information or any banking / sensitive information to anyone over the phone or email we will never ask you to login into a non-DoorDash domain. What you’ll learn Why is this important? What can Support help me with? How can I contact support? How else can I get DoorDash Merchant Support?įRAUD WARNING: There are some fraudsters impersonating food delivery customer service, asking for information to send you a tablet or to update your bank account information. ![]()
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