Similar to a GPS, as you move throughout the system the content updates and guides you as you go. In HotSOS Select, at the top of the left sidebar, click to access configuration.Įncourage all users to click at the top-right corner of the page to turn on Training & Help. If not, contact Amadeus Projects Team.Īs the HotSOS administrator, you will need to add each staff member who will use HotSOS Select and HotSOS Mobile or both. Do you want to proceed?" If the property name is correct, choose Add. You'll see the following message, "You are about to add this device in.If you do not have an account, create one. Must have Google account to download HotSOS. Minimum Android device requirements: Device type: A badge indicates the number of notifications in HotSOS waiting to be read. Temporary will keep the banner notification on the page for 5 seconds. Tap Banner Style and select Temporary.You will need to set up notifications for each device so HotSOS Mobile users will receive service order and message notifications. Repeat this entire procedure for each device. When the device is successfully registered, you'll see the PIN screen.Do you want to proceed?" If the propertyname is correct, choose Add. Enter the Login and Password you received from the Amadeus Projects Team.Enter the data center, you received from the Amadeus Projects Team.In the Search box, enter HotSOS Mobile.If ports are not open device notifications will not function for either service orders or send messages. Ports must be supported by network and open. Must have Apple® account to download HotSOS. The current minor version for each of the latest 3 OS releases. Minimum iOS device requirements: Device type: Each device must be registered and set up for your property. Your property might choose either iOS or Android mobile devices for engineers and other operational staff to use. If the password you create matches one in the deny list, a message lets you know the password is too common. If you still can’t find it, contact your Amadeus project manager.Įach time you create a new password, it is evaluated by the deny list. You'll use the same Username and Password you used to create your property.ĭidn’t get the email with a link to log in to HotSOS? Check your Spam or Junk folders. These videos are also available in the inline Training & Help when creating your property-so you can wait and watch them later if you prefer.Īfter you submit your property's data, the Amadeus team will send you an email with a link to log in to HotSOS Select. To help as you walk the property, you might want to print the Non-guestroom and Equipment lists-click Print at the top of the page.įeel free to watch the following videos for a preview of how to enter your property details. We suggest before you begin to enter your data, take time to walk the property and take note of any location or piece of equipment an engineer or houseman might be sent to address an issue. Just remember - do not submit and use the same computer each time and don't submit. Data entered will automatically be saved and you simply continue where you left off. The good news is you don't have to do this all at once. This typically takes about 5 hours and we recommend you set a goal date to complete the task. You will receive an email with the link and log in credentials you need to create your property. Use the following to guide you through the process of implementing HotSOS Select at your property. When something is new, you don't always know the questions to ask or where to begin. If there are 3 engineers working at the same time, you'll need 3 devices. How many devices? Each engineer or houseman on duty at the same time will need a device. You will need one or more devices for each department responding to guest or staff requests. HotSOS Select sends orders to devices the engineer and housemen carry (iOS or Android).
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